Privacy Policy

Rebel Roses Limited is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect your personal information on this website, how we protect such information, the choices you have concerning the use of such information and how you can instruct us if you would prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Please read this Privacy Policy carefully.

For the purposes of this Privacy Policy, “we”, “us” and “ours” means Rebel Roses Limited.

We may amend this Privacy Policy from time to time. Please refer to this Privacy Policy regularly. By using the website or any of our products, features, resources or services on it you agree to be bound by the terms of this Privacy Policy.

You have the right to be informed by this Privacy Policy of the way we use and hold your information. You also have the right to access the personal information we have about you, to change this information, to erase or restrict the processing of personal information we hold about you and to stop any direct mail or email marketing we send you. If you wish to exercise those rights then please call us on: 07738 064956 or email us on rebelrosesinfo@gmail.com

The website is operated by Rebel Roses Limited, a company incorporated in England and Wales (Company Registration Number: 11837394) whose registered office address is: 2nd Floor Romy House, 163-167 Kings Road, Brentwood, Essex CM14 4EG

Security

The internet is not a secure medium therefore we cannot accept responsibility for an unauthorised access or loss of personal information that is beyond our reasonable control. However, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage.

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We use a Hyper Text Transfer Protocol Secure which is the HTTPS part of our website URL. This means that all communications between your browser and the website are encrypted. What type of information is collected?

Information we collect may include:

  • Your registration and transaction details: title, name, address, any other delivery addresses, email address, telephone number, date of birth, billing and card payment details.
  • Purchase and transaction history.
  • Information about your computer. When you visit our website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location, referral source, length of visit, page views and website navigation. We may use this information in several ways, for example, improving our web site, product range, marketing and service.
  • We may also collect information from you if you physically attend an event, enter a giveaway or subscribe to our database. This information will only be collected with your permission.

How do we collect your information?

We collect, process and retain information from you when you:

  • Navigate to the website on any device by transacting and otherwise interacting with us.
  • Interact or engage with us on social media.
  • Meet us physically at an event, when you enter a giveaway or when you subscribe to our database. This information will only be collected with your permission.
  • Sign up to receive any marketing correspondence by post and/or electronically.
  • Enter your details on a product waiting list.
  • Call customer services with an enquiry, comment, complaint or to make a transaction. There is no requirement for you to provide us with such information in order to use the website. However, if you decide to withhold certain information requested by us, you may not be able to visit all sections of the website or buy our products from the website.

What do we use your information for?

We use the information gathered on the website or provided to us by you, to enable us to provide you with access to all parts of the website and to process any orders you may make. If you provide information to this website, we will not sell, share or rent your personal information to third parties, but we may use it for our own purposes in order to:

  • Administer and run the website.
  • Complete your purchase transactions and send you goods purchased.
  • Send statements and invoices to you, and collect payments from you.
  • Provide the services you request.
  • Send you our catalogues and other marketing communications relating to our business by mail if you have opted in to receive them.
  • Send you email notifications if you have opted in to our email mailing list.
  • Identify your preferences, so that we can notify you of other Rebel Roses products, services and promotions that may be of interest to you.
  • Deal with any enquiries and complaints you may have relating to the website.

For the prevention of fraud and crime we may share your information with a law enforcement body when we are required to do so.

How long will we hold your information?

We will retain your information for as long as is required to be able to provide the services to you. Customer transaction history will be kept for a maximum of five years after which the information will be deleted.

Who do we share your information with?

We will never sell, trade or rent any of your information to any third party.

Third party contractors may sometimes have limited access to information collected on the website in order to provide products or services to us, for example:

  • Hosting and maintenance of the website.
  • Credit card processors.
  • Email marketing.
  • Courier services to fulfil orders you place with us.
  • Social media advertising.
  • This is strictly limited to information that is reasonably required by them to perform their duties. These third parties are, at all times, required to comply with the terms of this Privacy Policy and as such are prevented from using or disclosing any information for any purposes other than providing services to us.

Mailchimp

Mailchimp is a marketing automation platform which helps us send you emails and advertisements. When you subscribe to our mailing list your information will be held by Mailchimp and is subject to their Privacy Policy which you can view here. Social Media Advertising.

We occasionally engage in online social media advertising on social media site Instagram. The ads that you see will be based on information we hold about you, or your transactional history with us. All this information will be subject to the Privacy Policy of this platform too which you can view here: Instagram. In the event of a sale, merger or transfer or sale of us or any group company we reserve the right to transfer information to a third party who will be obliged to adhere to the terms of this Privacy Policy.

The use of Cookies

Like most websites, this website sometimes makes use of browser “cookies” which are pieces of information which a website either transfers to your computer hard drive or stores temporarily in your computer’s memory for record keeping purposes. We use cookies in order to allow us to statistically monitor how you are using the website. This allows us to work on our product offerings, website design and customer service. Most browsers are initially set up to accept cookies. You can re-set your browser to refuse cookies or to indicate when a cookie is being sent. However, if you decline to accept cookies, you may not be able to take advantage of or participate in certain features of this website.

Advertisers and other third parties may use their own cookies when you click on adverts or links to their own site. This Privacy Policy does not govern the use of such third party websites or advertisers.

How to Subscribe

Should you wish to receive email notifications from us which include information about new products, special discounts, events and any other information we think you would like to be informed of relating to Rebel Roses Limited then please go to our website and enter your details in the sign-up box.

How to Unsubscribe

The personal data you submit may be used for marketing purposes. We may send occasional promotional emails to you with information on our products that we feel may be of interest. If you would like to unsubscribe from our emails then simply click on the unsubscribe link which appears at the bottom of every email. Please allow 3 working days for this to take effect since some promotions may already be in place when you do so.

Please note that even if you have unsubscribed from our email list, we may still contact you in the event of discussing an order you might have place or an out of product stock waiting list you might have signed up to.

Regulatory Bodies

If at any time, you feel that Rebel Roses Limited has mishandled your information in any way, you have the right to complain to the Information Commissioners Office (ICO). You can either visit their website or call their helpline: 0303 123 1113

BY USING THE WEBSITE, YOU ACCEPT THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY OR ANY OF ITS TERMS YOU SHOULD NOT USE THE WEBSITE AND SHOULD CEASE TO ACCESS THE WEBSITE IMMEDIATELY.